justify exorbitant premium increase!

<p>GOOD News:</p> <p>Replacement device delivered to me (my claim was expedited efficiently, for which I am most grateful) rated awesome service!</p> <p> </p> <p>BAD News:</p> <p>Miscommunication and Confusion: Momentum call centre insists that I was paid cash and therefore should know the value of the device. No, I was allocated a replacement device and the service provider issued an invoice to Momentum only.</p> <p> </p> <p>Momentum, please justify +40% increase in the monthly premium.</p> <p> </p> <p>In addition to paying excess, I am being penalised, by an exorbitant premium increase, despite the value of the device being less than the original device.</p> <p> </p>