Just plain poor service!!!!

I had a claim approved for 2 x bicycles that was ******. I was phoned on Feb 2020 and told that the claim will be paid out within 48 hours in to the account where my premiums were debited from. Since I have been unemployed since June 2019 this account has since been frozen by the bank and are no longer active. I informed MSTI in writing immediately after our telephone conversation and sent them a savings account bank confirmation letter and requested that the money been paid in to my savings account.

As the days went by, I heard nothing from MSTI, when I contacted them through email, I was only being told that the payment department are dealing with the matter. When asking again, I was bluntly told that I should consult with my bank as according to the payment department manager said that the money was paid. After asking for proof of payment and if the money were paid in the correct account, nothing.

48 hours has just turned into 12 days!!

This is such an unprofessional way for MSTI to conduct business. This is the reason why so many SOE are also closing down, because of this attitude and bad service!