Just give me an update... Anything!!!

I've had kind of a 50/50 experience with Momentum. Initially I was very happy, even wrote a review complimenting them on the good service. I don't know what went wrong, but the closer we are to finalizing our claim, the more we get frustrated. My biggest problem I have to say, is the lack of communication on their side. The fact that the only way we'll get any kind of progress on the status of our claim or any kind of feedback, is if we call Momentum obsessively. A little update every now and then would not hurt anyone at all... Really. The last time we received any feedback regarding our claim, without having to going after them, was on the 6th of September. Ever since then, we've had to call, and even when we do call, we don't get clear information. Simply informing us what is next, what to expect going forward, how far things are as far as the claim is concerned, how long it's gonna take, that could really go a long way. My anxiety is through the roof. And I honestly hate with every fibre of my being, the fact that I won't hear anything from Momentum unless I call... Yet they are the only people who know what is going on with my claim. Please do better guys come on!!!