Ive ben waiting for more than 7day confirmation

My repair claim for my car was approved on the 13 Feb on the 16 Fen I called Liziwe to confirm where/ when will be I be contacted regard the hired car.She told me that Stolofelo is handling my claim she then transferred me to her.Tsolofelo she said she can't confirm the car hire since the monthly has not been verified she have to call the fooling day meaning 17 Feb.Seven day later 24 Feb.Ive not received a call from both (Liziwe &amp