I’ve been battling with my claim for 3 months, every time I call I get a different story

I’ve been battling with my claim for 3 months, every time I call I get a different story. 2 days ago I got a disclaimer of the amount that will be paid to my account and they paid an amount that is short - CP***MS when I followed up they said they’ll call me back. Akani sent me an email that tells I’m only covered for a generic windscreen and my current one has sensors and lane assist and there’s no mention of an access and they insist I pay the difference. Can you please help 🙏🏾