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liezle M

1 reviews | Active since Jul 2022

10 Nov 2022, 07:33

Its been 2 years!

Its been 2 years and still i have not received a payment from Momentum.

They have been making excuses after excuses, as to why they cant pay out the money. Nedbanks head office said, they cant do or give me anymore than what they have already given to assist me with this case. I don't know what else to do. As a widow i feel helpless. Im physically and emotionally tired from the pathetic service I've received this far. I would like to have my problem resolved so that i can take my business elsewhere. My broker is also hopeless, i don't know how he still has a job there at Momentum. He is just quite happy to receive my money every month and couldn't be bothered. He has never called me once since my late husband passed. No sympathy, and definitely no empathy nothing! Just show me the money is what Momentum is about.

Im crying for help in order to move forward with my life, Momentum, can you please put a stop to this nightmare you causing all your clients!!

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Replies (1)
Momentum Insure
Momentum Insure's reply10 Nov 2022, 08:07
Official
Good morning Liezle.
Good morning  Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We have escalated this matter to a team manager who will contact you to address all your concerns.Kind regards
Brenda