It takes them 3 weeks to respond and resolve one claim

I logged a query on Momentum's App last week for them to assist with an electrical claim. I sent them an email the same day and until current not even a phone call to acknowledge that they have received and are assisting with my claim. I think my heatpump for my geyser stopped working. This is a heatpump they had installed about 6 months ago. My lights in the is also faulty, some electrical fault that requires an electrician to come out and assist. I am going to log a Hello Peter complaint every day until they send an electrician to come out and assist and until they come and assess the hatpump that is no longer working.