Intimidated, poor and unfairly treatment by momentum

I was involve in an accident with a momentum client on the 21st of June 2024. Their client was solely responsible for the said client. I fully explained to momentum how the accident occurred, momentum asked me to me to draw a sketch and I did exactly that. Momentum kept dragging me and telling me lies and wanting to put the blame on me. I advised momentum to get the accident report but still didn't, I kept calling Netshedzo Nematshema from momentum for updates and she would either be busy or out of office and would not even get back to us, there is even a Monday where we called her asking her about the 16000 we we were held responsible for by the towing company, while we were still talking to her on a call I explained to her that my car was towed after her client took out a clear instructions that her insurance will cover everything and she hang up on us only to go make another call and left me hanging. She never said anything again till to date.

Since I was now spending more on public transport to go to work and I had to close shop because I didn't have a car, I called momentum several time asking to speak to Netshedzo the person handling the claim and she was constantly not available.

Momentum kept giving me a treatment so much that they even **** about how the accident happened I then advised momentum to get the accident report and still they didn't, so I decided to go and get the accident report and I furnished momentum with the accident report. After I furnished momentum with a detail email I was then told to about what their client said witch was also contrary to the accident report, I further advised momentum to check with the eye witnesses numbers and momentum also intimidated the eye witness and also told the witness that they are going to write my car off! After a dragging week I asked moment to furnish me with a formal letter so I can can take this to my lawyers and momentum went mute on me.

On the 1st of August 2024 I received an email from momentum stating that they are only going to cover the back part of my car and not the front part, since I tried to swerve my car to avoid the accident witch is a lie! My car was stationary when that accident happened. I told momentum to advise me on I could have done at that time to avoid the accident and they failed to advise on that, I asked to be directed to the manager and I was denied access to that as well.

I asked momentum to furnish me with a group ai formal letter to stating the their offer and the also refused as the went mute on me.

I'm writing this as I'm in distress, momentum has not only affected me but my family too as I had to take my child to school using a public transport and I need to use ubber to go to work all of this took a tall on us.

I require momentum to amend the apportionment offer that they have made to me a 100% in respect of the damages to my vehicle, if they stand by their apportionment offer then as requested, they must advise what evasive action I could have taken to avoid the accident based on facts.

Momentum can't hold me responsible for the other vehicle that drove of immediately after the accident occurred.

I am of opinion that I have been treated poorly and unfairly by momentum as a third party and I have recordings to prove that.