*********** Insure that takea month to sort out a leaking pipe claim

Its been a week since I wrote to hellopeter and Brenda rep**** stating they will look in the matter of my claim the whole week nobody cared to call me about my claim nor update me on what happening. My bathroom has no tiles must it stay like that for the whole year or when as you *********** people decide to take my claim serious. Should I not receive a call by Monday to sort out my claim so help I will approach Osti on how you treat client a simple claim like that must be sorted out in days mine is dragging for almost a month