INSURANCE PREMIUMS VS PAYOUT OF CLAIMS ON DEVICES

I submitted a claim in April for a lost phone. The process went smooth until when the claim was finalized where I was told by the agent that the device will be covered with current value of the device. Because I was desperate to settle the claim so I could purchase the phone I had to agree to the settlement. Thereafter I send an email to my service consultant to enquire why they paying the current value of the device but on my policy the sum insured states a different amount and the premiums I have been paying was for the sum insured and not the current value. Which means I have been paying more premiums for a device that costs less.

I have submitted two complaints through their complaints department and after submitting the complaint it stated that a consultant will call me but till to date I have not received any call.