AG
Azukiswe G
1 reviews | Active since Jan 2023
17 Nov 2023, 09:21
Insurance not paying out
I am canceling my insurance with you guys because I filed in a claim on the 6th and it is still not paid out and I asked you guy for your banking details on the 2nd of this month and I was not provided with that and reason being I did not have funds on the account and I asked you to debit on the 3rd of this month still and no you did not and now you not paying out my claim because you say I did not pay for the month like I totally do not understand. Please cancel my insurance with immediate effect. Thank you for nothing
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Replies (2)
Momentum Insure's replyOfficial
17 Nov 2023, 11:31Good morning Azukiswe.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Momentum Insure's reply17 Nov 2023, 11:31
Official
Good morning Azukiswe.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
AG
Azukiswe G's updateReviewer Update
27 Nov 2023, 13:56Momentum Insurance should pay back all my premiums from the first day they started debiting on my account as they rejected my claim, I don't see reason of paying an insurance if they'd reject your claim, what is the use of having it?
Please pay back all my premiums that I paid to you Momentum.
Please pay back all my premiums that I paid to you Momentum.
AG
Azukiswe G's update27 Nov 2023, 13:56
Reviewer Update
Momentum Insurance should pay back all my premiums from the first day they started debiting on my account as they rejected my claim, I don't see reason of paying an insurance if they'd reject your claim, what is the use of having it?
Please pay back all my premiums that I paid to you Momentum.
Please pay back all my premiums that I paid to you Momentum.