mV
morne V

1 reviews | Active since Aug 2015

03 Aug 2015, 13:41

Insurance DOUBLED after 1st accident in 10years

I haven't had an accident in 10 years, went to BMW insurance after buying the 118i new worth around R330K. <br> <br> Got into accident due to highway oil spillage where damages of around R80 000. <br> (police report included in claim) <br> <br> My insurance amount on vehicle went up from +- R850 to R1600. Complained and they took it to R1451 (best they can do to keep me as client) I do pay another extra amount for my household and cell insurance with them too but they don't consider this when looking at your premium so might as well have that on different policy. <br> <br> Notification of the extended premium send to wrong address. They failed to update postal address so I got a great surprise at pay date .<br> <br> Also, you can buy BMW spares yourself for the same amount that the Alberante repair shop, appointed by the underwriter and BMW. Alberante however, still marks the parts up with another 30 to 50%% and ON TOP, charges labor fee. This means, if you bought the spares at public pricing and took it to them, you would have saved 30% to 50% on damages that is now included in your insurance amount you pay back. <br> <br> BMW needs to seriously reconsider working with a more professional companies. <br> <br> Morne

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Replies (1)
Momentum Insure
Momentum Insure's reply03 Aug 2015, 14:27
Official
Hello morneven123,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE