insurance delaying tactics to pay out claim for home contents cover

I placed a claimed ref claim ref no 683657 against my home contents insurance after we experienced a home burglary first week of Dec 2017 and we are now approaching the the 3rd month and there is still no resolution to my claim but instead AF has **** and deceived telling me they were sending a second company of assessors as they were not satisfied with the first company but instead we later discovered they had in fact sent investigators to investigate me and my husband. Instead of doing the right thing and paying out for what we Insured against AF has put us through discriminating and stringent monotonous process es and investigations. The investigator Johan van Staden from EOH out right harassed us and accuse us of not owning a washing machine amongst other things, clearly because Im black it inconceivable and out of my means to own such things however its clearly not out of my means to pay for insurance premiums monthly. I have sent emails to my claim handler Khanyi Rasodik and her manager Mohammed who have not even bothered to acknowledge my email complaint . The AF contact ********** which I used to contact my claim handler is the worst as i have to wait for endless minutes for my call to finally be directed and when I finally get through I am told the claimer is busy on the line and would contact me however I have yet to be contacted and and still in the dark with regards to the progress of the claim and it is almost 3 months of these delaying tactics and unprofessional treatment from AF. I am truly angry and disappointment with the treatment I have received from what I assumed to be a reputable brand