JH
Jethro H
1 reviews | Active since Sept 2013
20 May 2020, 20:18
Insurance companies trying to avoid paying claims
Not at all happy with my motor insurance claim. Being investigated as if I am a ******** even been told the investigator is checking my location through cell phone tracking to see if my storey is legit. How pathetic for a minor motor vehicle claim
Helpful (0)
Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
20 May 2020, 20:30Thank you for bringing your concerns to our attention. We are sorry to have made you feel this way. We have escalated this matter to a team manager and they will be in contact with you to discuss your claim.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
Momentum Insure's reply20 May 2020, 20:30
Official
Thank you for bringing your concerns to our attention. We are sorry to have made you feel this way. We have escalated this matter to a team manager and they will be in contact with you to discuss your claim.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
JH
Jethro H's updateReviewer Update
08 Jun 2020, 20:02So to add to my woes after 3 weeks of investigation I get as n ultimatum to complete affidavits at a police station giving Mr. Neil Francis permission to view information on our cell phones. It's so simple guys, my wife went off the road, through a fence..... That's called an accident and that's what we pay premiums to an insurance company to cover the cost of damages as a result of an accident..... Isn't it???? ????♀️
JH
Jethro H's update08 Jun 2020, 20:02
Reviewer Update
So to add to my woes after 3 weeks of investigation I get as n ultimatum to complete affidavits at a police station giving Mr. Neil Francis permission to view information on our cell phones. It's so simple guys, my wife went off the road, through a fence..... That's called an accident and that's what we pay premiums to an insurance company to cover the cost of damages as a result of an accident..... Isn't it???? ????♀️
Momentum Insure's replyOfficial
09 Jun 2020, 10:26Good day Jethro. MSTI strives to pay valid claims fairly, accurately and as quickly as possible. Due to the circumstances surrounding certain incidents, we appoint investigators to assist with the validation of claims. We apologise if you feel frustrated by this. We are engaging with your attorney and would appreciate your assistance in providing the information still required for the validation to ensure that there are no delays in the process.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
Momentum Insure's reply09 Jun 2020, 10:26
Official
Good day Jethro. MSTI strives to pay valid claims fairly, accurately and as quickly as possible. Due to the circumstances surrounding certain incidents, we appoint investigators to assist with the validation of claims. We apologise if you feel frustrated by this. We are engaging with your attorney and would appreciate your assistance in providing the information still required for the validation to ensure that there are no delays in the process.
Kind Regards
Qhakazile
Kind Regards
Qhakazile