Insurance Claim outstanding and no response

Good Day<br> <br> We have had a claim outstanding with Alexander Forbes for almost a year. We are the third party in the insurance claim and have given all required information to Alexander Forbes. To date Alexander Forbes has not contacted us at all, and this after numerous requests from us contacting them for an update. .<br> <br> It is disappointing to think that someone who poses as a top insurer in the country deals so poorly with clients. It makes one wonder is their reason for not responding is because they want to lengthen the time so that the claim does not have to be honoured.