Insurance claim INCORRECTLY paid to Wesbank

<p>Claim 608986</p> <p>After signing the Agreement of Settlement, Alexander Forbes Insurance paid the amount owed to Wesbank into my account and the amount payable to me to Wesbank. The amounts differ significantly and the amount that I should have received is 77% more than the amount I actually received.</p> <p><br />This is totally unacceptable as it speaks volumes of the service and internal controls which seems to be non existent.</p> <p> </p> <p>Further to that I've been told that while Alexander Forbes is recovering the money from the bank my car hire will be extended until tomorrow and we are settling the outstanding amount and payment should be in account by tomorrow midnight.</p> <p>I do not accept that the car hire is only exteded until tomorrow.</p> <p>Surely you cannot expect me to return a car while I haven't even received the money in my bank account. By my past experience of poor service delivery by Alexander Forbes Insurance I do not trust Alexander Forbes Insurance to pay the money or the correct amount into my account. I will only believe it when I see it and made sure that the correct amount is indeed reflecting in my account.</p> <p>This is poor service delivery from Alexander Forbes Insurance and I am inconvenienced by it.</p> <p> </p> <p> </p>