Insurance claim

I’m very unhappy with the service momentum has given us and shows how they take advance of their consumers . I was involved in an accident with a momentum client on the 1st of September 2022 and today is the 27th of October . Of which a process should take 20 days they are still taking their time as we speak. Late responses , excuses and reasons will be given to you before they will fix your property . The consultants will just say they will get back to you and they do not . I’ve been waiting for the payout since mid September and now we are at the end of October . I’m dissatisfied and very frustrated. I would never use this insurance because it’s clear how they take or should I say handle , they handle their clients in a very bad manner if you are thinking of using this insurance I do not recommend it . My car is now sitting at the panel beaters for the past month and a half now .