Inefficient call centre

I am writing this complaint as I would like to be assisted by someone senior who has some effective customer service skills. I called your call centre a few minutes ago and was assisted by someone who could not understand a simple question and when she did respond she sounded very hesitant, I then called again and spoke to someone else, I asked him a simple question and he made me wait, both these consultants did not seem bothered in my questions, also when I made the second call there was a lot of noise in the background and I could hear someone's cell phone beeping loudly, repeatedly as though they were messaging someone. Insurance is a serious matter and I am really not comfortable being serviced by agents who have no connection skills and where I can hear someone's cell phone going off in the background. Can I please be contacted urgently by someone senior/a manager as I have a few important questions to ask.