LB
Lizelle B

1 reviews | Active since Jul 2022

29 Oct 2025, 10:58

INCREDIBLE SERVICE !!

I wish I could give a 10star rating!!

Momentum would not be the same without Carike Wessels !! This lady is an absolute LIGHT when it comes to customer/broker service.

She is ALWAYS willing to assist, and her response time on emails are incredible, she always makes us feel like we are the ONLY client and never complains when we require assistance. She will walk then extra 500 miles to ensure all is going smoothly when it comes to our claims. It's always such a pleasure dealing with her :). Her email communication is always friendly and very professional, and we never feel like we are "bothering" her, even when we sometimes require assistance on several matters in one day.

She is an ABSOLUTE GEM!!

Thank you so much Carike, we really appreciate you.

The claim number as reference is only one example of many. I probably have 10 claims I would be able to give a compliment on at this very moment - however HP only allows for one in a certain time period - perhaps they should have a look at amending this procedure - as many compliments are lost due to this. I would love to write a compliment on each and every claim she assists us with, as SHE DESERVES IT!

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Replies (1)
Momentum Insure
Momentum Insure's reply29 Oct 2025, 11:15
Official
Good morning Lizelle. 
Thank you so much for sharing this wonderful feedback! We are absolutely delighted to hear about the exceptional service you’ve received from Carike. She truly embodies the Momentum spirit of going the extra mile. Your recognition and appreciation are greatly valued. 
Kind regards
Qhakazile