Incredible customer service

I discovered that I have been doubly insured on my townhouse since 2009. Having spoken to an agent at momentum and being advised that I could claim back half of the premiums from Momentum and the other half from the complex insurance company, I sent proof of the double insurance to Momentum. A month later and I had no feedback. I went through to Momentum's offices in Centurion and Jenille helped me. I feel she went over and above her duties in assisting me and ensured that the issue was resolved by the end of business that day. I was advised that payment of the refund had been made and that it would reflect in my account by the following Tuesday. Added to this she advised that if she could be of any further help with regard to the sending any required documents to the companies concerned she was more than willing to help. I train sales people on CUSTOMER CARE for a living and will definatly use this experience as an example of good customer service and the concept of going the extra mile. Well done Jenille you have shown that there are people out there who are passionate about their work and are a HUGE asset to Momentum<br>