Incorrect Safe Dayz again impacting on Safety Bonus!

As usual, on 1 August, I received my annual review. Yet another nasty surprise and exorbitant premium increase of 20%, not only on the motor vehicle, like last year, but also on the building section. This was quite a surprise, because, for yet another year, we did not claim. The subsequent discussion with the consultant on 7 August was disappointing and did not result in much of a discount. But it is not the reason for the review. At the end of the call, I asked her to check the amount accrued for the Safe Dayz payment due in September. To my surprise, this was much lower than expected. She explained that no readings had been received since April. You must be kidding me?! I can count on my one hand the number of years I have not had issues with the Safe Day monitoring and App functioning, but, even though I have not logged into the App in months, I was sure it was working just fine this year and that all glitches had been ironed out. I was convinced that it was running smoothly, because every other day, I had recieved a notice on my phone that my journey was being monitored by Momentum, like clockwork. Even Google informed me that my location was tracked by one (1) party. I ran no software updates. I did not turn off my location. I had no reason to be concerned. Right? Wrong! Apparently, the functioning of the useless App is entirely my responsibility, according to your employees. I must constantly make sure it is working, despite receiving notices that it does, and it is nót the job of the Momentum Developers and IT Staff. This is what I was told by your consultant on 12 August, when I reported the matter. I was given a Trouble Shooting List, like steps to follow, which I decided to attempt today. But now the plot thickens: why was my Safe Dayz suddenly working again from Monday, 10 August, as I noted just now. What is going on here??? Are you turning it on and off at random? It certainly seems like you have done so after my call, but before my email. Why is the Safety Bonus ALWAYS incorrect, and too little? This needs to be addressed immediately.