LM
Lungile M

1 reviews | Active since May 2020

16 Feb 2022, 12:23

Inconvenience by Autoboys staff obo Momentum Insure

My windscreen was repaired/fixed by Autoboys on 14 February 2022 from home as Autoboys is a subcontractor for Momentum Insure. Windscreen was fixed perfectly by Autoboys but to my surprise same day when I started my car rushing for my 15h00 meeting in Isando, the car refused to start. Left the car and I was forced to use Bolt. I immediately called Autoboys and complained about the sudden inability of my car starting after it was fixed windscreen. The manager from Autoboys denied that his employees were the cause of my car’s inability to start. Strange enough though us that the very same manager never even verified with his staff that fixed my windscreen. This manager funny enough was not even at my house for him to immediately deny everything obo Autoboys. I decided to leave this as I could not draw an inference between a windscreen and my battery. I left it although Autoboys personel were the very last people to work on my car. Following day I immediately called for road side assistance as I was not sure what the issue was with my car. Momentum assigned their service provider who assisted with a jump start and within a few minutes my car started normal. This gentleman informed me that the reason my car battery was flat was because Autoboys worked on my windscreen with car lights on and this was the reason my car needed a jump start as same depleted my battery. What I hated worse was the bare denial from Autoboys manager without even verifying with his employees as to whether they worked on my car with lights on or off. The inconvenience of using Bolt from my house to Isando and backπŸ€¦πŸΏβ™€οΈπŸ’”πŸ˜₯πŸ™†πŸΏβ™€οΈ. Hay maan I’m enough of this πŸƒπŸΏβ™€οΈπŸƒπŸΏβ™€οΈπŸƒπŸΏβ™€οΈπŸƒπŸΏβ™€οΈ

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Replies (1)
Momentum Insure
Momentum Insure's reply16 Feb 2022, 12:50
Official
Good afternoon Lungile.
Thank you for bringing your concerns to our attention.  We are sorry to hear that you feel this way and are unhappy with your recent interaction with our service provider. Please give us an opportunity to look into the matter and we will be in contact you. 
Kind regards
Brenda