Inconsistent

Point nr 1 You advertise on google you are available 24/7 incl. public holidays, then when I call it says sorry we are closed due to the public holiday. I suggest you fix this.

Point 2 By my previous home a pin lock was acceptable on my sliding door, but now at my new home you say you will not cover theft when there is a wooden door with a latch. How does this add up?

Other insurance companies accept simply wooden doors that can lock, so should myself and others in my position find another insurance company?