Incomplete services

There was a pipe leak in the yard. We submitted a claim and it was fixed. Later that month we received a water bill which was very high and the month after. We sent the request to the claims department but nothing has been done to date. The municipality has given us a pre-termination letter. And you are not covering us a you promised. This is not a compliment it is a complaint. Momentum is *********** as I always knew and a terrible insurer. I was giving you a chance trying something new but clearly you fail at what you claim to be the best in. Please attend to my claim and complete the services I have been paying for. I will not be doing any further business with you after this claim is processed. And I am canceling my funeral cover with you, imagine going through the same troubles while a loved one has passed on. No thank you. I have been speaking to the following people without help, they either ignore my emails or keep asking for the same thing Victoria Van Zyl ***