*********** staff - Momentum

Joined momentum a year ago, sales agent was Mohamed Essoof and the service was excellent but that is where it stops. Sent in a request to have my banking details updated with their service agent Tankiso, she messed that up and my old bank account was debited 4 times which made the account go into a negative. Claimed for lightning damage on the 30/11/2021 and surprise surprise those guys have no clue what is going on, I have been transferred around emails countless times while being CC'd in the email. Car hire was a nightmare (Sales agent had to step in to sort it out) and to date, there has been no call from an assessor. The car is now laying at the dealer with a prognosis report, the dealer is going to start charging storage and momentum still cannot get their act together. My suggestion to anyone, DO NOT EVER JOIN THIS INSURANCE COMPANY !!!!!!!!!!!