*********** Agent

Very disappointed with the service. Requested to amend my vehicle insurance cover to a lower excess effective from 1 April. The agent then app**** changes effective immediately. I am unable to afford the higher premium this month and all the retentions agent advised was she could put the cover back to how it was and I would have to wait until the 15th for the debit to run again. How is this a solution when the agent i spoke to on 25 February made a mess up. I want immediate cover as if anything happens during this time then its no cover. Pathetic service, agents are not trained properly to ensure updates are done correctly and re-confirmed with clients. Calls are recorded, agent should be held accountable.