DJ
Donald J

1 reviews | Active since Feb 2021

05 Jan 2023, 07:55

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I am very sad and unhappy about Momentum insure. I always had good service I'm the past but now I'm having a bad experience. I call in for a pipe burst the consultant assure me an email and sms will follow after the call to load my question and pictures but never came. It's been two days since I've been trying to get hold of her but no luck. I've been loading airtime all the time and waiting for more than 20 minutes to come through just for them ho tell me they'll email my consultant to call me but no call from her. Momentum has never disappointed me but this time around is really frustrating.

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Replies (2)
Momentum Insure
Momentum Insure's reply05 Jan 2023, 08:50
Official
Good morning Donald.
Thank you for bringing your concerns to our attention. We are sorry to hear that you are struggling to reach us. This matter has been escalated for urgent attention.
Kind regards
Qhakazile
DJ
Donald J's update05 Jan 2023, 08:53
Reviewer Update
Thank you Qhakazile.