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ELAINE H

1 reviews | Active since Aug 2016

24 Jan 2025, 08:47

INCOMPENTENT WORST INSURERS AND ASSESSORS COMPANY EVER

I have lodged a claim in December 2024 where an Assessor from Netasses came out and had to inspect my vehicle due to the fact that their was a problem with the mechanical/electrical part of the window that is not working. When the assessor came out he did not even test the window to see what the problem was because it was raining and his excuse was he is scared to open the window and won't be able to close it. He then wrote his report to say that there is no problem with the window or the door BUT HE HAS NOT EVEN TESTED THE WINDOW TO SEE WHAT THE PROBLEM IS?????? Now it is a month later and still no RE ASSESSMENT WAS DONE ON MY CAR. None of the MOMENTUM STAFF OR NETASSES IS COMING BACK TO ME IN THIS REGARD AND THIS IS UNACCEPTABLE AND THEY ARE ALL INCOMPENTENT. ITS A MONTH LATER AND STILL NOT SORTED OUT. MOMENTUM AND NETASSES IS USELESS IN SORTING OUT THERE CUSTOMERS

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Replies (2)
Momentum Insure
Momentum Insure's reply24 Jan 2025, 10:00
Official
Good morning Elaine.
Thank you for bringing this to our attention, we are sorry to hear that you are not happy with your recent claim experience, please give us an opportunity to look into the matter raised and we will be in touch to address your concerns.
Regards
Brenda 
EH
ELAINE H's update04 Feb 2025, 08:03
Reviewer Update
The assessor Moses for Net assess was at my work last week to inspect my vehicle for the window. He did test the window the window did not want to close again. He was very helpfull and he spoke to one of his contacts at Monument Panelbeaters to help me close the window and to send him videos and photos of what might be wrong with the window. The guy from Monument panelbeaters said he would send Moses a messages to inform him that it was not the mechanism or the motor of the window winder but that they should refer me to a electrician in order to test the electrical wiring etc. it is a week later an have had no response from Momentum in this regard in order to get my car sorted out. I will not recommend momentum insurance to any one as momentum is the worst insure in South Africa and there service is nothing to even talk about. I have now gone so far as to report Momentum to the ombudsman