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Mahomed H

1 reviews | Active since Feb 2011

23 Nov 2025, 20:03

Inappropriate deception

Please be advised that, to date, I have not received any feedback nor the outstanding amount of R3,500 from the driver who collided with me, despite having provided all information requested.

I am increasingly concerned about the ongoing delay, particularly as Momentum has referred the matter to their attorneys, VFV Attorneys. On 16 May 2025, Mr. Owen from VFV Attorneys indicated that he had not yet received all documentation relating to the incident from Momentum, which has contributed to further delays and uncer*****y.

However, Mr. Kwena from Momentum confirmed on 17 May 2025 that all documents were sent to VFV Attorneys. This discrepancy has created additional concern, and I kindly request that you update the client accordingly and advise on the way forward.

0
Replies (4)
Momentum Insure
Momentum Insure's reply23 Nov 2025, 20:42
Official
Good evening Mahomed.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into rhus for you.
Kind Regards
 Brenda 
MH
Mahomed H's update24 Nov 2025, 20:00
Reviewer Update
Dear Momemt
MH
Mahomed H's update24 Nov 2025, 20:06
Reviewer Update
Dear Momentum

Please note have received this text today

Momentum Insure: Claim CP***MS for policy (MT***9) has been authorised. MY GLASS, () will get in touch with you shortly. Note: If the windscreen or window glass is replaced, then your excess will be 15% of the total claim amount with a minimum of R500. If the windscreen or window glass is only repaired, then no excess will be applicable. (FSP22789)
This which is contrary to what my glass have charged on the excess of the windscreen replacement. 15% of R3056.30 is R458.45 whereby m
MH
Mahomed H's update24 Nov 2025, 20:16
Reviewer Update
Whereby My glass invoiced me R595 whereby one was only suppose to be charged R458.45 as per the SMS as in policy documents. Have contacted claims department both through the consultant Naeema Ismail from my glass and having been transferred to Claims no connection the line cut whereby Gary the owner of my glass charged R500 instead of R458.45 which Naeema confirmed 15% of R3056.3

[24/11, 16:36] Hassen: Service was good Naeema query on 3056.30@15%= R458.44
[24/11, 16:49] Naeema My Glass: Did you receive any feedback from them ?
[24/11, 17:06] Hassen: Your Boss said should not query but I have a SMS stating 15%
[24/11, 17:07] Hassen: Momentum Insure: Claim CP***MS for policy (MT***9) has been authorised. MY GLASS, () will get in touch with you shortly. Note: If the windscreen or window glass is replaced, then your excess will be 15% of the total claim amount with a minimum of R500. If the windscreen or window glass is only repaired, then no excess will be applicable. (FSP22789)