Inappropriate deceit

Reported my vehicle keys missing to my surprise was informed not an emergency yet it's stipulated on my policy.Also surprised as Philmone mentioned they don't have any locksmiths or any in the field to assist found tjus very strange. Cannot use my vehicle have reported this immediately after having exhausted all options of having searched everywhere. Philmone Sibanoyoni said to us to provide quotation from Nissan and this will be paid in 48 hours. Been to Nissan provide a key quotation and Nissan also recommended locksmith for coding transponder key. All of which was provided to Philmone Sibonyane no response received after calling yesterday again suddenly now again they appointed an investigator whom has also not responded. Unable to use my vehicle thank you for the continued inconvenience and inappropriate deceit. It's evident staff at momentum lack basic knowledge of the process hence training is required to ensure they prevent clients from being deceived as they talk right and walk left.