Inappropriate deceit

Had to call back several times as they were closed on the weekend to report an accident. Consultants cannot ask and assume the car is drive able take into account after an accident the indicators will not work hence not possible to assume the car is safe and driveable whom will be responsible if TMPD or JMPD were to issue a fine.

When Insured the vehicle on the 27th June was told by the consultant did not need pictures as the vehicle was purchased from a dealership however registration is now required have provide all the information the license disk and pictures of the vehicle and also explained Lerato only received the call for delivery from the sellers courier having received from their licence department today and have also forwarded Registration papers to your offices.

The car was drive-able however it was not safe for me to drive in the snow with no left indicator which also got damaged in the accident hence cannot drive to the assessment centre to Midrand and Bedfordview with the vehicle. Have to also pay an excess amount of R3000 whilst suddenly I'm told no parts available and the car hire expires in 30 days.

So confused had to call back to change from driveable to un-drivable unbeknown to me as netstar had called me to tell me they waiting for the car whilst the tow truck towed vehicle to auction nation for assessment. Avis made me sign the pin pad on the counter before reading or retreiving any information. However upon my receipt of their email they have not nor have I accepted to deliver the rental vehicle at OR Tambo when I collected vehicle from centurion instead hence have brought this to Leratos attention whereby the vehicle marks and scratches were also not noted afront of me as I notified the consultant before leaving. Had no idea have to pay another cost for insurance to Avis as I notified them out of pocket they debited R2000 deposit upon insurance with momentum none of this was discussed from Inception. As I also noted the consultant offered me car hire little did I know we need to pay additional insurance of R45 per day through Avis again this is beyond my affordability.