Inappropriate deceit

Greetings, kindly note have experienced malicious damage to my vehicle. Its not possible for me to drive the vehicle in this condition. Cannot understand the reason for being deceived by having to wait on a conference call. As Ms Tsholo initially enquired about checking on my other insurances, as this was done upon inception. Subsequently than changed by enlightening contrary after ,to enquire if i donot claim elsewhere. As she was unable to get information. Whereby Miway only requires a affidavit if they cannot get information. Thank you for the continues inconveniences as i experienced the same previously which has also been recorded whereby Portia had not checked if all the pictures were correct and was not paid out for the pothole damage. Hence one is trying to avoid the recurring administration that is lacking. Now again upon a claim im being informed this is a different department. Please enlighten us clients prior to luring us with taking out insurance.