Inaccessible for the Deaf

Hi <br> I am highly disappointed in Momentum. I've been with Momentum (Car insurance) since 2010. In the past I had no problems communicating via email. Always get a quick reply. Recently I've been in a car accident and had to report it. I haven't received any response from Momentum's email address after 1 businessday. In the end my co-worker had to make calls on my behalf. And we have to keep following up, because Momentum is not following through on the claim. <br> I was always bragging about how accessible Momentum for me is because of quick return on emails, but now I'm having a hard time communicating with them. Tomorrow it will be two weeks since I've reported the accident and my car is still not at the panelbeater! Adding up with me having to beg my co-worker to keep following up on Momentum because I can't access my own insurance is really embarrassing. <br> <br> I want a personal contact/broker that will attend to my needs quickly and give feedback via sms or email. Not only for this claim but for the future as well. I'm not the only deaf person who cannot make phonecalls. Momentum should be accessible in other ways as well. <br> <br> regards <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Short-Term Insurance by Hellopeter.com)</em></div>