Inability to update a policy after several requests over a 2 year period

<p>I have been with AF for as long as I can remember. I have instructed via email on several confirmations since 2014 that I get a no excess waiver on my policy, A year ago I had a windscreen claim only to find out the policy was never updated. I forwarded the confirmation to my representative and shortly afterwards got news that I don't have to pay the windscreen excess. No I have yet another claim for some road damage due to a pothole incident and having the same fight all over again, terrible administration and zero accountability. Very disappointed by their inability to action on a request on several occasions.</p>