INABILITY TO PROVIDE REGULAR UPDATES

We are currently waiting on feedback from Tazneem Smith, the consultant dealing with our claim(Claim number : 778 / 497201). the last she updated us was on 26 March 2015 advising an assessor will contact us to come and check out our car, up until today no assessor has called nor has Tazneem followed up with us. My husband emailed her again on the 1st of April wanting to know what the deal is with the assessor and no feedback from Tazneem. On 2nd April, I contacted Forbes and spoke to Annelie/Anneline (not entirely certain of the name) and she advised that Tazneem was at work but not available but that she will have Tazneem call me back. I have still not received a call back. I then called the Forbes office in Woodstock again at 3.30pm and there was no answe at all. We spend a lot of money on insurance but the service received from Forbes this far has been mediocre. I am utterly disappointed in the lack of ownership by these consultants and will definitely take my business elsewhere if this situation is not remedied immediately. Our