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Robert R

1 reviews | Active since Jun 2023

09 Jan 2025, 08:54

I'm extremely disappointed with the service I received from Momentum Insurance

<div>I'm extremely disappointed with the service I received from Momentum Insurance. Despite having two cars insured with them, when I needed assistance with a worn out tire last year, they informed me that this service wasn't covered under my policy and later contacted me to apologise for the inconvenience caused since the mistake was on their side,I was left stranded, waiting for alternative help. This year they decided to increase my premiums without any significant improvement in their services. As a result, I've made the decision to take my business elsewhere. While I initially chose Momentum for their reputation, my experience has fallen short of expectations. I hope others can learn from my experience and carefully review their policy inclusions before signing up.</div>

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Replies (1)
Momentum Insure
Momentum Insure's reply09 Jan 2025, 09:26
Official
Good morning Robert. 
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns. 
Kind regards 
Brenda