JO
John O
1 reviews | Active since Jul 2011
15 Aug 2022, 14:41
ignore emails
I had to fire them as they took over the Alexander Forbes account and since that date I have been unable to get service or replies to any emails with changes to my policy. I will take them to the ombudsman if they do not cancel my policy.
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Replies (4)0
Replies (4)
Momentum Insure's replyOfficial
15 Aug 2022, 14:57Good afternoon John.
Thank you for bringing this matter to our attention. We are sad to hear that you want to cancel your policy. Your concerns have been escalated for immediate assistance.
Kind regards
Qhakazile
Thank you for bringing this matter to our attention. We are sad to hear that you want to cancel your policy. Your concerns have been escalated for immediate assistance.
Kind regards
Qhakazile
Momentum Insure's reply15 Aug 2022, 14:57
Official
Good afternoon John.
Thank you for bringing this matter to our attention. We are sad to hear that you want to cancel your policy. Your concerns have been escalated for immediate assistance.
Kind regards
Qhakazile
Thank you for bringing this matter to our attention. We are sad to hear that you want to cancel your policy. Your concerns have been escalated for immediate assistance.
Kind regards
Qhakazile
JO
John O's updateReviewer Update
15 Aug 2022, 14:58Hi. I managed to get through to your call centre and they indicated that the policy is cancelled. As per my original email, the decision is non-negotiable. I sent a mail on 28 Jan (I think, or 24th) to one of the consultants handling my case and the consultant failed to reply to that and a follow-up email with policy change requests. That was strike 1 and strike 2. This is strike 3, you're out.
JO
John O's update15 Aug 2022, 14:58
Reviewer Update
Hi. I managed to get through to your call centre and they indicated that the policy is cancelled. As per my original email, the decision is non-negotiable. I sent a mail on 28 Jan (I think, or 24th) to one of the consultants handling my case and the consultant failed to reply to that and a follow-up email with policy change requests. That was strike 1 and strike 2. This is strike 3, you're out.
JO
John O's updateReviewer Update
15 Aug 2022, 14:59I suggest that you train your staff to answer email on the same day, preferably within the hour.
JO
John O's update15 Aug 2022, 14:59
Reviewer Update
I suggest that you train your staff to answer email on the same day, preferably within the hour.
Momentum Insure's replyOfficial
15 Aug 2022, 15:24Good afternoon John.
Kindly let us know which email address was used to send your request.
Thank you
Qhakazile
Kindly let us know which email address was used to send your request.
Thank you
Qhakazile
Momentum Insure's reply15 Aug 2022, 15:24
Official
Good afternoon John.
Kindly let us know which email address was used to send your request.
Thank you
Qhakazile
Kindly let us know which email address was used to send your request.
Thank you
Qhakazile