If you value basic service and competence choose another insurer

The service level and competence are some of the worst I have experienced. Needed some minor panel work done to my car, due to an incident in Jan. We are mid April and the issue hasnt been resolved.

First it takes a week to submit a claim. You go through to the central switch board who transfer you to the claims dept, you sit on hold and then get transferred back the central switchboard. Each agent ask you the same questions and put you on hold only for you to be transferred in a loop.

Once you finally submit the claim you have to get the car assessed. It takes a week min for a booking. They then take 2 weeks to figure out your assessment. Finally you get a slot to fix your vehicle. So for damage I did in Dec. The first slot was early April.

I tried to get in touch with the assessor (Chané van der Merwe) and Momentum for an early earlier spot, but despite multiple emails and phone calls I got no response.

So I wait for the April to get this done. Drop the car off on the 4th April for an 8 day job. Lo and behold they don t start working on the car until the 12th. The authorization for a job doesn t come through until the 17th April. So a good 3 months after the claim was submitted.

I have to chase everyday to get any feedback but despite my requiring my car for next week, it will not be ready.

After failing to response to any the written complaints I sent in I phoned Momentum today. They where unsure as to why all the delays happened, but it is crystal clear for me, no willingness no deliver service and incompetence.

The fact that a supervisor was going to phone me and I never heard anything just cements this.

Vote with your feet people

(To be clear Momentum Health are just as bad, took three months to change the billing details on an account...no longer their customer either, but they took a full months payment rather than the pro rata 30 days cancellation. Sent an email asking why....and guess what..no response)