AS
Andre S

1 reviews | Active since Jan 2011

23 May 2022, 20:28

IF THEY DONT WANT TO PAY YOUR CLAIM, THEY JUST CANCELL YOUR INSURANCE.

I lodged a building claim, was advised that I must get engineer out, the report stipulated "Foundation failure" due to wet land ground. They rejected the claim and got there own assessor out, as pe the assessor they told momentum to go ahead with the claim, Momentum also rejected that and a 3rd person was sent to my house, he did no tests, did not go in the roof.... Just gave it one look and said "poor quality bricks" and momentum rejected our claim. I was not happy but did the repairs out of my own pocket. a few days later I get a mail, we are cancelling your policy, car, contents, building due to the overall condition of the building and can accept cover once they have received proof of satisfactory repairs. 1 - Did you send someone out to come have a look at the rest of my house to make such a statement? So i e mailed *** on the 29th April advising the repairs has been done, I attached the cancellation letter to the mail with all my details on. My reply "what is your policy number" I've mailed Adele Snyman who is assigned to my account advising that I'm not getting feedback from momentum, the reply "I'm not sure how momentum is gong to handle this", it's been almost a month. I am very upset about how customers are being avoided.

0
Replies (2)
Momentum Insure
Momentum Insure's reply23 May 2022, 21:02
Official
Good evening Andre.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We will escalate this matter to a team manager who will contact you tomorrow to discuss all your concerns.
Kind regards
Brenda 

AS
Andre S's update07 Jun 2022, 10:52
Reviewer Update
Still no reply from momentum.... Did not expect much service any way.