I'd like to note that I sent a request through to have my insurance canceled due to having sold my vehicle

I'd like to note that I sent a request through to have my insurance canceled due to having sold my vehicle. I sent an email, got a missed call (cause I was in a meeting). Following the call having been missed once, I received an extremely arrogant email from a consultant and both numbers were incorrect which was specified for the callback. I followed up with a mail (thank goodness it was a shared inbox) and the lovely Elouise called me. She helped me, appeased me and cancelled my claim in minutes. She even gave me some additional advice. I want to thank Elouise for taking the time to call me at my specified time and for making a difference. As someone who works in service delivery, I can appreciate your efforts 👌 had you not helped I would have moved my insurance.