I would to take a minute to appreciate Carli in the retentions department, she went above and beyond to assist me even though she did not have to

Good morning Elisha.
Thank you for the compliment. We place client satisfaction at the center of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
We will share this with Carli.
Have a wonderful Heritage day! 
Regards
Brenda