LL
L L

1 reviews | Active since Jul 2023

12 Mar 2024, 14:59

I submitted a non-drivable motor claim with Momentum Insure on 8th December 2023, it has now been 3 months and I still don't have my car

I submitted a non-drivable motor claim with Momentum Insure on 8th December 2023, it has now been 3 months and I still don't have my car. The claim was initially approved to repair the body work, however, there was mechanical damages, and after some toing and froing the mechanical repairs to replace the radiator and aircon condenser was approved. Three weeks ago the repairer informed me my car is ready but in a non-drivable state, as Momentum Insure refuse to approve the clutch repairs. The car drove fine before the accident and an insurance claim is supposed to restore the vehicle to a same condition prior to the accident. I am at my wit's end.

0
Replies (1)
Momentum Insure
Momentum Insure's reply12 Mar 2024, 15:09
Official
Good day .
Thank you for bringing this to our attention, we are sorry to hear that you are not  happy with your claim experience.
Please give us an opportunity to look into the matter raised and we will be in touch to address your concerns.
Regards
Brenda