ML
Monageng L

1 reviews | Active since May 2013

03 Dec 2015, 16:37

I JUST ASKED TO REINSTATE MY POLICY

Afternoon <br> <br> I was really hoping not to go this route but this seems like the only way A-Forbes listens to people, I had a policy with A-Forbes I wrote a letter asking to suspend for a little while to sort out my financial matters, now am I have for the past two months trying to reactivate the service, I was informed that this will be done, I just have to await the underwriters activating my account, I have been calling sending emails, and I get no response.<br> <br> This policy was not cancelled due to non payment it was my letter that I have a copy of and also have a copy of the copy of acknowledgement, stating that they will suspend the policy and once I am financially stable I can just send an email and I will be assisted.<br> <br> I ask someone of authority to inform me if I wont be accepted back and the reason.<br> <br> Hoping for a rapid response

0
Replies (1)
Momentum Insure
Momentum Insure's reply03 Dec 2015, 21:57
Official
Hello @petrus01,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE