I have a household and home insurance with Momentum and they refuse to assist me my TV switches on and then just don’t play and you have to wait for hours to be back again

Item: Momentum Insure
Rating: 1
Author: Xabisa N

I have a household and home insurance with Momentum and they refuse to assist me my TV switches on and then just don’t play and you have to wait for hours to be back again. It’s a wear and tear and the guy who came to check it did not even do anything said that and off he went and now they refuse to pay. Who must sit and wait all the time for a tv that is on and off. If that’s the case I want my premiums money back and go to an insurer that will not devalue me when it’s time to help. The insurance is useless I’m done with them

Helpful (0)

Replies (2)

Momentum Insure's replyOfficial

07 Nov 2023, 12:12

Good day Xabisa.
Thank you for bringing this matter to our attention. Please allow us an opportunity to look into the concerns raised and we will contact you.
Kind Regards
Qhakazile

Momentum Insure's reply07 Nov 2023, 12:12

Official

Good day Xabisa.
Thank you for bringing this matter to our attention. Please allow us an opportunity to look into the concerns raised and we will contact you.
Kind Regards
Qhakazile

Xabisa N's updateReviewer Update

22 Nov 2023, 16:13

Hi Qhakazile

I have not received any contact since and I’m stuck. What is the point of having an insurance if I will be treated like this. I would rather take my money to Santam. I’m really disappointed

Xabisa N's update22 Nov 2023, 16:13

Reviewer Update