I had to cancel Momentum Insure For Handling My Claim Badly

I am having mixed emotions about this review.

Long story short, I had an accident in February 2025, my car got hit next to the petrol tank by a Taxi that skipped a red robot. My claim was approved.

After my car was fixed, within 1 day, I realized that the petrol gauge was no longer working. I took my car back for that last part to be fixed. Guess what, panel beater told me that the insurance is not going to cover the cost because the petrol pump was not part of the accident but they believe it was wear and tear. I tried countless times, did my own investigations, explained everything, including when I bought the car brand new, and I suggested to a manager, to send her recent pictures that my petrol gauge was reading properly before the accident and she blatantly said it will make no difference, I must cover that cost. I was even recommended to her that they look into my car service history to maybe get input as to what kinds of repairs did my car need or done in the past as a health check.. and unfortunately, that did not help. The claim consultant ignored each and every email of my follow-ups.

I repaired my car and only in July 2025, when I sent them pictures and videos of the actual part that they declined to repair, proving the actual damage.

They refunded me the cost of the repair. All thanks to Hernani Rodrigues from Momentum, to authorize this. A million thank you goes to him because if it wasn't for him, I would still be having a back and forth with then till now. I was never going to give up because I know the FACTS and especially knowing I have owned VW car brands in the past. Giving up was never an option as I was going through all of these.

It did not have to get to that point becuase I lost a lot more than what they refunded but thank you very much for the refund. I lost trust and hope for future events. I spent a lot of endless calls, not having a car during those cold days times in between when they were reassessing the car.