I EXPERIENCED VERY POOR CUSTOMER SERVICE

I WAS INVOLVED IN A CAR ACCIDENT ON FRIDAY, 3RD JULY AND ON MONDAY, 06 JULY I SUBMITTED A CLAIM AND REQUESTED CAR HIRE URGENTLY BUT I ONLY MANAGED TO GET A CAR TUESDAY, 07 JULY BUT I LET THAT ISSUE SLIDE. BUT SINCE SUBMITTING MY CLAIM ON THE 06 JULY 2015 UNTIL THE 13TH JULY 2015 I HAVE NOT RECEIVED ANY CORRESPONDENCE FROM ALEXANDER FORBES WITH REGARDS TO MY CLAIM. I DO NOT KNOW WHETHER ASSESSMENT HAS BEEN DONE AND AUTHORIZED OR NOT. I SENT AN EMAIL ON THE MORNING OF 13TH JULY 2015 FOLLOWING UP ON CLAIM BUT I DID NOT RECEIVE ANY RESPONSE. APPARENTLY THE PERSON HANDLING MY CLAIM IS ON LEAVE, THIS IS VERY POOR CUSTOMER SERVICE. I AM HIGHLY ANNOYED AT THE MANNER IN WHICH MY CASE WAS HANDLED,. I INTEND ON CHANGING INSURANCE AS SOON AS MY CLAIM IS FINALIZED BECAUSE I CANNOT HANDLE ANY FURTHER MISHAPS AND LACK OF CORRESPONDENCE FROM THIS COMPANY. THIS IS APPALLING CONSIDERING THAT I AM A PAYING CUSTOMER WHO PRIDES HERSELF IN EXCELLENT CUSTOMER SERVICE.