I am told i am important, but no return to call or mails after 5 hours

I logged a insurance claim on a cellphone screen 17h00 26th July, by 18h00 all the relevant documents were send to the agent Lucky Baloyi, i asked him to confirm receipt of the documents. on the morning of 27th July, no response, again asked him after 08h00 to confirm via email that the documents were received and correct, no response, 4 call messages to call me back and 3 other emails in the next 5 hours, no response not even a mail confirming. Then i speak to he's manager Dineo and she tells me that its not that i am not important, but they are busy. There is no way that he can be that busy that a 30 sec email confirming receipt of the documents or a 1 min return call cant be done. And then Dineo tells me her agents will deal with it before end of day, that not good enough, all my short term, life insurance and retirement policies are with momentum, but i am not important enough to just get a return call or email confirming receipt of documents and if anything else is needed. - Very poor service, i am now going to call my broker, and look at other possible insurance options to change my full portfolio