I am third party

I am really upset and very disappointed I was hit by a 80 year old lady that is insured with momentum this lady had skipped a stop sign and bumped straight into me causing severe damage on my car as I believe this 80year old doesn’t have good eye sight anyways long story short the lady has admitted to her mistake how ever I have sent all required documents to momentum over a month and up till today my car is sitting laying at home not knowing wat to do as I am a young 22 year old that’s just trying to make a honest living and my car was the only thing that could get me to places that I can make a living for my family as I am the only bread winner phello matima from momentum was assigned to help me with my claim but how ever every time I try contacting him I get ignored and given a bad attitude from him is this how momentum treat they clients is this how I am supposed to be treated like a dog I would like some answers from momentum I would also like to know why is a 80 year old still driving if her eye sight isn’t good I mean this accident could’ve been worse I could’ve had my family in the car and if any one was to get injured seriously was the lady going to take responsibility for skipping a clear stop sign and bumping into me I am struggling it’s now over a month that I don’t have a car I don’t have any feedback from momentum and can’t earn anything cz I can’t get to the places I need to be is this fair momentum is this how you’ll going to take advantage of a poor man ? I am very disappointed my family is sitting hungry cz of this can I pls get answers momentum my claim number is CP***MP Thank you