How do you rationalize this??????????

If I could give NO STARS, I would! You increased my elderly client's policy with a no-claims loss ratio by 61% and then when we sought a discount, the final increase sits at 43%.......

How do you rationalize this???

Initially, your new product launch boasted attractive premiums and rates, enticing clients to join. However, it appears that longstanding clients are now bearing the brunt of your financial decisions and setbacks.