Household content claim

Im extremely disappointed with Momentum Insure. I reported a faulty Samsung microwave that wasn't heating food, but would switch on. Momentum sent Early Bird Services, who took the microwave, returned it with a non-working light, and refused to replace it. Within a month, the microwave stopped working entirely. The service provider **** and changed stories, and Momentum rejected our claim based on their false reports. The service provider's actions caused further damage, leading to the microwave burning fuses and not switching on at all. Despite providing detailed accounts of the incidents, Momentum accepted the service provider's report, attributing the damage to wear and tear. This is unacceptable. Why did they replace parts if the microwave was unfixable? I'm frustrated with the unprofessional service and lack of protection as a client.Reference number: CP904221MP.